Professional Services

Customer Focused for Success

At Global IP Solutions, we recognize that it’s not enough to create the best software solutions. We realize that we are not successful unless our customers are successful. We also understand the demands that are put on our customers, which is why we strive to provide the best customer service possible. GIPS offers a variety of support and development options from our team of world class-engineers to address the issues that matter most to our customers.

Rapid Response with World-Class Experience

We recognize that time-to-market is critical for commercial success, so GIPS’ engineers provide our customers with swift and solid responses. Our engineering team takes pride in going above and beyond the call of duty to solve customer issues and get products launched more quickly, with the level of quality necessary to meet market demands. The GIPS engineering team includes the best Digital Signal Processing (DSP) and voice and video over IP engineers in the world. These same Ph.D. and postgraduate engineers are responsible for developing the myriad of GIPS’ solutions and patents. With an average of more than seven years of experience, they understand the requirements of our customers.

Available Support Services

Maintenance and Support

GIPS aids the development process by offering standard maintenance and support packages. These services give customers access to bug fixes, maintenance updates and scheduled functionality upgrades.

Application Integration Support

Launching real-time video and voice solutions can be technically challenging, even for the most experienced engineering teams. That is why, in addition to standard maintenance, GIPS also offers assistance with the integration of our software into our customers’ applications and products.

Dedicated Engineering Resources

GIPS’ professional services offering also includes the option of development engineers dedicated specifically to our customers’ needs. With Dedicated Engineering support, customers gain priority access to customized development resources. Behind this support is our entire world class engineering team that can focus on solutions that meet your business demands.

Additional Integration Services

In addition to support with application integration, GIPS also offers a variety of standard integration services. These services will be scoped on a per project basis and include:

• Codec Integration
• Additional Hardware Support
• Hardware Optimization
• Video and Voice Quality Assessment and Improvement
• Interoperability Testing and Troubleshooting
• Training
• Custom Development

Contact us for more information on professional services.